GTC - General Terms and Conditions
General Terms and Conditions
Dráva Hotel Thermal Resort**** and Thermal Camping Apartments
1. General provisions
1.1. The “General Terms and Conditions” (hereinafter: GTC) govern the use of the accommodation facilities of the Dráva Hotel Thermal Resort (H-7815 Harkány, Bartók Béla u. 1.) operated by the service provider (Investeur Kft. Harkány, Bajcsy-Zs. utca 6.; hereinafter: Service Provider), and the conditions for using the services provided by the Service Provider in connection therewith.
1.2. Individual conditions are not part of these GTC, but do not exclude the conclusion of special, individual agreements with travel agencies, travel intermediaries, or other persons with whom the Service Provider cooperates in order to sell its services.
2. The contracting parties
2.1. A contracting party is a natural person, legal person or business association without legal personality who orders or uses the Service Provider's services. A contracting party is also a natural person who actually uses the service provider's services. The person ordering and/or using the service is hereinafter referred to as: Guest.
2.2. The Service Provider and the Guest together - if the contract is concluded between them due to the fulfillment of the conditions - hereinafter referred to as: Parties.
2.3. If the order for the services is placed by a third party (hereinafter referred to as: Intermediary) instead of the Guest, the cooperation is governed by the agreement concluded between the Service Provider and the Intermediary, and the Service Provider is not obliged to examine whether the third party legally represents the Guest.
3. Conclusion of the contract, method and conditions of using the service
3.1. The Service Provider shall always send a written offer in response to the Guest’s verbal or written request for a quote. If no actual order is received from the Guest within 48 hours of the Service Provider’s sending of the written offer, the Service Provider’s offer obligation shall cease.
3.2. The contract shall always be concluded with the written confirmation of the Service Provider. If the Guest’s written reservation is confirmed in writing by the Service Provider, a written contract shall be concluded between the Parties. A verbal reservation, agreement or amendment shall only create a contractual obligation if it has been confirmed in writing by the Service Provider.
3.3. In the case of a reservation with credit card or bank card details, the Guest’s order shall be guaranteed immediately, and in the case of a transfer, from the moment 30% of the reservation amount, or the amount stated in the confirmation, is received on the Service Provider’s account. The Service Provider is entitled to sell rooms that are not subject to a guaranteed reservation to a third party. The Service Provider issues an advance invoice for the received advance payment. The received advance payment is non-refundable in the event of cancellation or “no show”.
3.4. The contract for the use of the service is concluded for a specific period of time.
3.5. If the guest decides before the end of the fixed period that he does not wish to use the service until the end of the fixed period and leaves the room permanently, he is obliged to pay the full price of the ordered service to the Service Provider, who is entitled to claim the full price of the ordered service. The Service Provider is entitled to resell the room vacated by the Guest before the fixed period.
3.6. The extension of the use of the service by the Guest is possible if the Service Provider has given its prior consent. In this case, the Service Provider may stipulate the reimbursement of the price of the services already provided.
3.7. The condition for using the services of the Service Provider is that the Guests verify their identity in accordance with the relevant legal regulations before occupying the room.
3.8. Only Guests registered at the reception may stay in the hotel rooms, visitors are received in the lobby.
3.9. Guests use all services of the hotel at their own risk, during the entire duration of their stay.
3.10. Each Guest is entitled to use the services of the hotel and its facilities only at their own risk.
3.11. If a child or minor guest is justified by his/her health condition or for other reasons, he/she may not be left on the hotel premises without parental or guardian supervision.
3.12. Persons under the age of fourteen are entitled to use certain hotel services, in particular the use of wellness facilities, visiting the petting zoo, viewing and petting temporarily housed animals only under the supervision of their parents or guardians, and under the responsibility of the person responsible for their care or supervision. Children under the age of six and children under the age of fourteen who cannot swim may use the hotel's swimming pools only under adult supervision.
4. Start and end of the service (check-in and check-out)
4.1. Guests may occupy the rented premises from 15:00 on the day of arrival.
4.2. Guests must vacate the rented premises by 11:00 on the day of departure.
4.3. The Service Provider may, upon prior agreement of the parties, provide late check-out for Guests, for a one-time fee of HUF 10,000 for departure between 11:00 and 16:00, and for a fee equivalent to the price of 1 night's accommodation for departure after 16:00.
4.4. After accurately filling out the registration form, Guests will receive a magnetic card as a room key upon registration, which they must place at the hotel's reception desk together with the card holder upon departure. In case of failure to do so, the Service Provider will charge the Guest a fee of HUF 5,000 per card.
5. Cancellation Conditions
5.1. An individual Guest may cancel their reservation at least 72 hours prior to arrival (3:00 p.m. on the day of arrival) by calculating and paying a penalty of 30% of the amount of the ordered services, unless otherwise stated in their confirmation. If the cancellation by the Guest occurs within 72 hours prior to arrival, or the cancellation does not take place, or the Guest does not arrive (no show), the penalty is 100% of the amount of the ordered service.
In case of any other provisions, the conditions specified in the respective confirmation shall apply.
Dráva Hotel Thermal Resort draws attention to the fact that it also applies the general cancellation conditions in the following cases, i.e. it cannot accept references to force majeure or COVID-related events:
either the operation of the guest/customer/service user, the use of the service on his part, or the operation of the accommodation, or the holding of the ordered event/performance is limited or hindered by law or official/official regulations, since the service is also prepared in this case and provided within the available framework.
In the case of COVID or emergency regulations, since the service is also prepared in this case and provided within the available framework.
Our general cancellation conditions therefore do not allow for any deviations due to reasons related to the COVID pandemic, since the epidemic and its effects are known, they must be taken into account, and the order is made with this in mind. In the event of cancellation, the guest/customer is therefore entitled to a refund of the advance payment paid according to the general rules, without exception. By placing their orders or reservations, the customer or service user automatically accepts this provision of Dráva Hotel Thermal Resort.
5.2. Cancellations and modifications can only be made by e-mail and by a confirmation phone call to the Service Provider's sales employee. In the event of cancellation of the reservation before the cancellation deadline, the Service Provider will refund 92.5% of the amount paid. The remaining 7.5% will cover the handling of payment transactions as an administration fee.
5.3. If the Guest has secured the reservation with an advance payment and does not arrive on the day of arrival, the Service Provider may enforce the full amount of the advance payment as a penalty.
5.4. If the Guest has not secured the use of the services with an advance payment, credit card guarantee, or in another manner specified in the Contract, the Service Provider's service obligation will cease from 18:00 on the day of arrival.
5.5. In case of purchasing a GIFT VOUCHER, the amount paid is NOT refundable, even in case of cancellation or no show - or non-arrival!
6. Prices, payment terms
6.1. The Service Provider sets the prices in Euro or Forint. The prices do not include tourist tax and parking fee. The Service Provider is entitled to change the prices without prior notice, which change does not affect already confirmed reservations.
6.2. The prices given by the Service Provider include the service as confirmed, i.e. breakfast and/or half board. Breakfast entitles you to one meal in the morning, while half board entitles you to one meal in the morning and evening in the hotel restaurant. Guests are entitled to meals at the times specified in the house rules. It is prohibited to take food from the restaurant area. The price includes the use of towels and, upon prior confirmation, bathrobes, which are changed every 3 days by the hotel staff. In addition to the above, the price includes the cost of cleaning, which takes place every 3 days.
6.3. The payment for the ordered services can be made on site in cash (in HUF or Euro), and it is also possible to pay with a SZÉP card (MKB, K&H, OTP), an Erzsébet voucher, a bank card (VISA, Eurocart-Mastercard, Maestro credit card, AMEX) or via the website.
6.4. The card is charged in HUF.
7. Handling of personal data
7.1. The Service Provider collects personal data necessary for identification during the use of the website operated by the Guest.
and during its processing, acts in accordance with the applicable Hungarian data protection regulations.
7.2. The Service Provider uses the personal data it has obtained for its own marketing activities beyond the extent necessary for the use of the service it provides. The Guest consents to this by using the service. The Service Provider does not make the data accessible to third parties, except in cases of legal obligation or official procedure.
7.3. The Service Provider operates an electronic surveillance system (camera system) in the hotel area for the safety of persons and property. By entering the hotel area, the Guest consents to his/her image being taken - exclusively for this purpose.
8. Refusal to perform the contract and termination of the service obligation
8.1. The Service Provider is entitled to terminate the contract with the Guest with immediate effect and refuse to provide the services, with the Guest still being liable to pay 100% of the consideration for the ordered services, if
-a.) the Guest does not use the rooms, equipment and other means provided to him/her, the services provided by the Service Provider, and the rooms used to provide them, as intended,
-b.) the Guest violates the hotel's house rules and does not stop behaving contrary to the house rules despite a request,
-c.) the Guest does not comply with the Hotel's safety regulations and does not stop behaving contrary to the safety regulations despite a request,
-d.) the Guest suffers from an infectious disease,
-e.) the Guest does not vacate his/her room by 11:00 a.m. on the day of departure, and the Service Provider has not previously agreed to extend the stay to,
-f.) the Contracting Party fails to fulfill its obligation to pay the advance payment specified in the contract by the date specified therein,
-g.) the Guest behaves rudely or in an objectionable manner towards the hotel employees, is under the influence of alcohol or drugs, or otherwise exhibits such behavior or is in such a state that the Service Provider cannot be expected to maintain the contract,
-h.) the Guest violates the rules of peaceful coexistence, behaves rudely or in an objectionable manner towards the hotel employees or other guests,
-i.) the Guest enters into a conflict situation with the hotel employee or another guest, which is not resolved in a civilized manner; by making noise or other undesirable behavior, he/she causes other guests to feel uncomfortable or disturbs them, regardless of which party is responsible for the conflict,
-j.) A Guest performs or has performed a sexual act in the hotel area and its immediate surroundings, outside the room he/she has rented, or otherwise behaves in an indecent manner. By violating this prohibition, the Guest agrees that the recording made of this will be used in full by the Service Provider.
8.2. If the contract is not fulfilled due to “Force Majeure”, the contract will be terminated for the future.
9. Accommodation guarantee
9.1. If the Service Provider is unable to provide the services stipulated in the contract due to its own fault, it is obliged to arrange for the Guest’s accommodation.
9.2. The Service Provider undertakes that if it cannot provide accommodation in the hotel, it will accommodate the Guest in its apartment located in the area of the hotel - which provides accommodation of the same standard as the hotel rooms - or will offer this accommodation. If the obstacle is removed, the Service Provider is entitled to decide to accommodate the Guest in its hotel for the remaining period of time specified in the contract, as originally specified in the contract.
9.3. In the event that the Service Provider fully complies with the above obligations - regardless of whether the Guest accepts the offered accommodation - the Guest may not subsequently claim compensation from the Service Provider and may not make any further claims against it.
10. The Guest's rights
10.1. The Guest is entitled to use the room ordered under the contract, as well as those rooms and facilities of the accommodation that are included in the standard range of services, and are entitled to standard service during the opening hours in accordance with the hotel's regulations.
10.2. The Guest may make a complaint during the period of his/her stay at the accommodation regarding the performance of the services provided by the Service Provider. The Service Provider undertakes to handle complaints made during this period and recorded in the minutes.
11. Obligations of the Guest
11.1. The Guest is obliged to pay the price for the services specified in the contract; no later than the date and in the manner specified in the contract.
11.2. Consumption from the minibar is subject to payment. The Guest is obliged to pay the price for its consumption upon departure.
11.2. The Guest is obliged to be careful
to supervise the minors arriving with them at all times. The hotel staff does not have the capacity to monitor the children in addition to performing their work, such as whether they leave the hotel building or area.
11.3. The Guest is obliged to immediately report the damage suffered to the hotel reception and to provide all information and data that are necessary to clarify the circumstances of the damage, or that may form the basis for a possible violation or criminal procedure.
11.4. The Guest, his/her visitors and persons traveling with the Guest are obliged to use the hotel building and its immediate surroundings as intended, without unnecessarily disturbing other guests.
11.5. Other animals in the petting zoo or temporarily placed on the hotel premises may only be fed with food placed for this purpose by the Service Provider. In addition, visitors are required to refrain from any behavior that may disturb, cause discomfort or pain to, or endanger, the animals.
11.6. The Guest is required to use the hotel's parking lot in accordance with the rules of the Road Traffic Act. The Service Provider is not responsible for items left in the parking lot. The Guest is only entitled to use the parking lot during the period of his/her reservation and must stop using the parking lot when leaving the room. The Guest may agree otherwise with the Service Provider, in each case for an extra fee.
11.7. The Guest is required to wear slippers in the wellness area and to always shower before using the facilities there. It is prohibited to use the pool or jacuzzi with oily, detergent-based or sandy bodies, or to use soap, shower gel or other toiletries in them. Patients with fever, infectious diseases, people suffering from convulsions or diseases that cause loss of consciousness, people who are drunk or intoxicated, and those who have open wounds are not allowed to use the wellness area. It is forbidden to consume food or drink in the pools, litter, use them as restrooms, smoke, or disturb other guests by being loud or behaving immorally. Those who cannot swim are not allowed to use the deep-water pool. Children under the age of six and children under the age of fourteen who cannot swim may use the swimming pools only under adult supervision. It is forbidden to be naked in the pool area. It is forbidden to bring fragile objects or any other things that could cause accidents or injuries into the pools and their surroundings. The Guest is obliged to inquire with the hotel staff about the use and handling of the equipment and tools located there, if they cannot find a description of this or if it is not clear to them. All bathers must follow the instructions of the pool attendants and security staff. Jumping into the pool and jacuzzi is prohibited.
11.8. Bathing in the canal and ornamental pond located on the hotel grounds is prohibited. Staying there is at your own risk. The hotel is not responsible for any accidents.
11.9. Toys and objects in the children's room are intended for local use. If the Guest wishes to take them out of the children's room, he/she must request permission in advance from the reception, and after use, he/she must return the objects in question to the children's room.
11.10. The Guest may only consume food brought with him/her in his/her hotel room, while maintaining the condition and cleanliness of the room. It is prohibited to order food to be delivered to the hotel grounds. It is prohibited to take food out of the hotel's restaurant grounds.
11.11. The Guest is obliged to immediately report any extraordinary event – personal injury, dangerous device or object – to the nearest employee of the hotel.
11.12. From 22:00 in the evening, the Guest is obliged to refrain from any behavior or noise in the Hotel area that may disturb other guests.
11.13. The Guest is obliged to lock his room in all cases.
11.14. The Guest acknowledges the hotel and spa rules and the hotel’s safety regulations as binding on him and is obliged to refrain from any behavior that contradicts them. If the Guest violates the provisions of these documents, the Service Provider is entitled to prohibit him from using the relevant service, or to terminate the contract concluded between them, demanding compensation.
12. The Guest’s liability for damages
12.1. The Guest is obliged to compensate for all damage suffered by the Service Provider or a third party and caused by the Guest, his/her companion or a person under the supervision of any of these persons.
12.2. The Guest is obliged to compensate for any damage caused in the room or other rooms of the hotel, or in the hotel surroundings, in the parking lot, garden area, etc. due to improper use. The re The Guest is not responsible for any deterioration resulting from normal use. Non-normal use, e.g. using the tennis court for football or other sports other than tennis, climbing the fence, climbing on benches, other furniture in groups, etc.
12.3. The Guest must leave the rented room and other rooms used by him in the same condition as when the Service Provider gave them to him for use. In exchange for extra cleaning costs resulting from use exceeding normal use (spilled liquids, urine, vomit, smoking, etc.), the Guest is obliged to pay a fee corresponding to the extent of the damage caused, but at least 30,000 HUF.
12.4. Maintaining the condition at the time of receipt also applies to the garden. Costs arising from the removal, damage, digging up of flowers, other plants, etc., e.g. costs of replanting, are borne by the Guest who caused the damage.
12.5. If the Guest pollutes the water of the pool in the wellness area to such an extent that its replacement or unusual chemical treatment is justified, the Guest shall pay a one-time fee corresponding to the amount of pollution and the lost operating time in the case of pollution of the pool water, but at least HUF 100,000, and in the case of pollution of the jacuzzi water, a one-time fee corresponding to the amount of pollution and the lost operating time in the case of pollution of the jacuzzi water, but at least HUF 80,000.
12.6. The Guest is responsible for the behavior of the minor under his care or supervision. Accordingly, he is obliged to compensate for all damage caused by the minor, regardless of whether his behavior is intended to cause damage or is merely the result of childish play (e.g. scribbling on walls or furniture, tearing upholstery).
12.7. The Guest is obliged to immediately report the damage to a member of the Service Provider's staff.
12.8. The Guest is obliged to return the locker key received when using the wellness area, failing which the Guest is obliged to pay a one-time fee of HUF 10,000.
12.9. Upon arrival, the Guest receives a wellness towel card and/or sauna sheet card, in exchange for which a wellness towel and/or sauna sheet can be collected at the designated counter (swimming instructor counter). The Guest is obliged to return the received card(s) to the reception upon check-out. In case of failure to return or loss of the card(s), the Guest is obliged to pay an additional fee: 3,500 HUF for a wellness towel card, 1,500 HUF for a sauna sheet card.
13. Rights of the Service Provider
13.1. If the Guest fails to meet his obligation to pay for the services used or ordered but not used, the Service Provider shall have a lien on all the Guest's property that he brought into the hotel with him in order to secure his claims.
13.2. The Service Provider operates a camera system on the hotel premises for property protection and security reasons; by entering the hotel, the Guest consents to the recording of him/her. The Service Provider does not release the recordings to private individuals, but only provides them to the authorities upon request.
13.3. The Service Provider is entitled to perform the usual tasks associated with the operation and maintenance of the hotel (e.g. mowing the lawn once a week) and other maintenance work, which it tries to carry out with the least possible disturbance to the guests.
14. Obligations of the Service Provider
14.1. The Service Provider is obliged to provide the ordered services under the contract and to fulfill its contractual obligations in accordance with the applicable regulations and standards.
14.2. The Service Provider undertakes to investigate the written and documented complaints received from the Guest, and to take the necessary measures to address the problem and to submit these in writing.
15. Liability of the Service Provider for damages
15.1. The Service Provider is liable for any damage caused to the Guest on the premises of the hotel due to the fault of the Service Provider or its employees.
15.2. The Service Provider’s liability does not extend to any damage that occurs due to unavoidable reasons beyond the control of the Service Provider and its employees, or that is caused by the Guest or those under their supervision.
15.3. The Service Provider is entitled to designate places on the premises of the hotel that the Guest may not enter. The Service Provider is exempt from liability in the event of damage that occurs to the Guest or those under their supervision in a place where they cannot enter.
15.4. The Service Provider is liable for damage only if the Guest immediately notifies the Service Provider of the damage that has occurred and provides the necessary information.
15.5. The Service Provider is not liable for damages resulting from improper use.
15.6. The Service Provider is only liable for valuables, securities, or cash if the item was expressly taken over for safekeeping or the damage occurred for a reason for which it is liable under the general rules.
15.7. The use of the hotel's wellness department, as well as visiting the petting zoo and viewing and petting temporarily housed animals - as well as the use of all hotel services - is at the guest's own risk. The use of fitness and wellness facilities also carries risks, e.g. due to slippery floor surfaces, and encounters with animals involve, e.g. The risk of being bitten or pushed by animals, and similar risks must be taken into account by those using the services. The hotel does not assume responsibility for such accidents that occur to those using these services. Minors may use these services only with parental supervision and at the parent's responsibility.
15.8. The hotel does not assume responsibility for items placed in lockers in the wellness area or left unattended in the hotel and spa area.
16. Force majeure
16.1. Any cause or circumstance (for example: war, flood, fire, inclement weather, strike, power outage, burst pipe, etc.) over which neither the Service Provider nor the Guest has control - force majeure - shall exempt either party from fulfilling its obligations arising from the contract until such cause or circumstance ceases to exist.
17. Emergency Provision
During the period when the Hungarian government declares or maintains a state of emergency in the territory of Hungary, the Service Provider is entitled to limit its services and completely suspend its operations. Due to the substantial impact of unforeseeable, unforeseeable government measures or other external circumstances during the state of emergency, the Service Provider is entitled to limit or suspend its services, subject to notification to the Guest. If the Guest's advance reservation falls within the period affected by this restriction or suspension, he or she is entitled to declare within 3 days of notification that he or she will refund the advance payment paid by him or her (cancellation) or reschedule the use of the service. If the Guest does not make a declaration during this period, he or she accepts the limited provision of the service or, in the case of suspension of the service, the rescheduling of the reservation for the period after the suspension has ended. During this rescheduling, the service will be transferred to a period of the same priority as the original, which will be agreed upon by the parties.
The Guest expressly accepts this risk and makes an advance payment.
18. Final provisions
18.1. The place of performance is the place where the Service Provider provides the service.
18.2. The provisions of the Hungarian Civil Code shall apply to issues not regulated by these GTC and the contract between the parties. Otherwise, the legal relationship between the Service Provider and the Guest shall be governed by Hungarian law.
18.3. Any legal dispute arising from the use of the service shall be settled by the court with jurisdiction and competence according to the place of performance.
18.4. In the event of concluding the accommodation service contract, the Guest accepts that he has read and understood the above terms and conditions and agrees with their contents. The GTC may be amended in the future, which amendment the Service Provider will display on the hotel's website, and the valid and effective GTC will also be displayed at the hotel's reception
General conditions
The room prices are set in euros or forints. They include half-board, wellness services (experience pool, sun terrace, fitness room, saunas, steam cabin, salt room, infrared sauna), bathrobe use, use of the closed parking lot, internet use and VAT. They do not include tourist tax. In the case of package offers, the services may differ from the above. The reservation is only valid with its confirmation, which our system will automatically send to the e-mail address you provided within a few minutes. The prices can be changed without prior notice, which of course does not apply to already confirmed room prices. By ordering your accommodation, a contract is concluded between you and our company.
Check-in
Rooms can be booked after 15:00 on the day of arrival, and earlier upon request – depending on the hotel’s occupancy – after confirmation.
Early check-in service is provided on the day of arrival as follows:
From 12:00 to 15:00: 10,000 Ft for a one-time fee
Before 12:00 for a 1-night stay fee
Check-out
Please vacate the rooms by 11:00 on the day of travel at the latest. Please inform the reception upon arrival – but no later than the day before departure – of your intention to depart after 11:00!
On the day of departure, we provide the late check out service as follows:
From 11:00 to 16:00: 10,000.-Ft for a one-time fee
After 16:00: 1 night accommodation fee
Your reservation will be guaranteed when:
in case of bank transfer, the 30% deposit is received on our account
in case of credit card and debit card – immediately. The deposit is NON-REFUNDABLE in case of no show (non-arrival) and cancellation! After receipt of the deposit, we will send an advance invoice.
Cancellation conditions
In case of individual reservations:
The reservation is guaranteed by paying a 30% deposit, which is non-refundable in case of cancellation. Within 72 hours, or in case of no show (non-arrival) and non-cancellation, the penalty is 100% of the ordered service. Program packages, separately If you choose one of the offers, please check the cancellation conditions described in them! Cancellations and modifications can only be made by e-mail and by confirming the call, in all such cases, please contact our sales representative (e-mail, fax, phone)!
Individual Guests may cancel their reservations at least 72 hours before arrival (3:00 PM on the day of arrival) by calculating and paying a penalty of 30% of the amount of the ordered services, unless otherwise stated in their confirmation. If the cancellation by the Guest is made within 72 hours prior to arrival, or the cancellation is not made, or the Guest does not arrive (no show), the penalty is 100% of the amount of the ordered service.
Dráva Hotel Thermal Resort draws attention to the fact that it also applies the general cancellation conditions in the following cases, i.e. it cannot accept references to force majeure or COVID-related events:
either the operation of the guest/customer/service user, the use of the service on his part, or the operation of the accommodation, or the holding of the ordered event/performance is limited or hindered by law or official/official regulations, since the service is also prepared in this case and provided within the available framework.
In the case of COVID or emergency regulations, since the service is also prepared in this case and provided within the available framework.
Our general cancellation conditions therefore do not allow for any deviations due to reasons related to the COVID pandemic, since the epidemic and its effects are known, they must be taken into account, and the order is made with this in mind. In the event of cancellation, the guest/customer is therefore entitled to a refund of the advance payment paid according to the general rules, without exception. By placing their orders or reservations, the customer or service user automatically accepts this regulation of Dráva Hotel Thermal Resort.
In case of cancellation or no show during peak and holiday periods, the advance payment is not refundable.
In case of group reservations, the following cancellation conditions apply:
GROUP - CANCELLATION CONDITIONS:
- 30 days before arrival, no penalty
- In case of cancellation within 30-21 days, 30% of the ordered services,
- In case of cancellation within 21-14 days, 60% of the ordered services,
- In case of cancellation within 14-7 days, 75% of the ordered services,
- In case of cancellation within 7 days, 100% of the ordered services shall be paid as cancellation fee / penalty.
- We can accept a maximum of 10% change in the number of people ordered 72 hours before arrival, cancellations after this time or no-shows will be invoiced by the hotel as a penalty.
Dráva Hotel Thermal Resort draws attention to the fact that in the following cases the general cancellation conditions apply, i.e. references to force majeure or COVID-related cannot be accepted:
either the operation of the guest/customer/service user, the use of the service on their part, or the operation of the accommodation, or the ability to hold the ordered event/performance is restricted or hindered by law or official/official regulations, since the service is also prepared in this case and provided within the available framework.
In the case of COVID or emergency regulations, since the service is also prepared in this case and provided within the available framework.
Our general cancellation conditions do not allow for any deviations due to the COVID pandemic, as the epidemic and its effects are known, and must be taken into account, and the order is made with this in mind. In the event of cancellation, the guest/customer is entitled to a refund of the advance payment paid according to the general rules, without exception. By placing their orders or reservations, the customer or service user automatically accepts this provision of Dráva Hotel Thermal Resort.
Payment conditions
We accept the following payment methods in our hotel:
Cash payment: Hungarian forint or euro
SZÉP card - MKB, K&H and OTP
VISA, Eurocard-Mastercard, Maestro credit card, American Express
The card is charged in forint. In the case of payment by bank card, after a successful transaction - this means acceptance after checking the validity of the bank card and the coverage - the Commercial and Credit Bank starts debiting the Cardholder's account with 30% of the ordered services. The remaining 70% is pre-authorized in our hotel as a guarantee of the reservation. The actual payment is made in our hotel, upon departure. The information required for online payment is provided via the Commercial and Credit Bank website, using encrypted data communication. When paying by bank card and credit card, the Customer is redirected to the Bank's payment page, and the payment is processed directly by the Bank. operated by the website, which operates in accordance with the rules and security regulations of international card companies. Pre-authorization is carried out at our hotel based on the data you provide (credit or debit card number, validity period, etc.). If required, we provide airport transfer for a fee.
Handling of personal data
The protection of your personal data is of paramount importance to Investeur Kft. and its partners. The collection and processing of personally identifiable data required when using our website complies with the applicable Hungarian data protection regulations (Act LXIII of 1992). By booking your accommodation, you acknowledge the accommodation booking conditions. For further information or to make a reservation, please contact us at the following addresses: Tel. +36.72 580 980 Fax +36.72 580 981 e-mail: reservation@dravahotel.hu. For your comfort and to protect your personal data, please bring your room card received upon arrival with you to every meal and place it on the table! Our hotel is a member of the Hungarian Hotel Association.
Dráva Hotel Thermal Resort**** PET POLICY
Dear Guest!
We know that your pets are part of your family. Our accommodation welcomes dogs, cats, and small pets. In order for everyone to have a smooth and enjoyable stay here, we ask our Guests traveling with their four-legged pets to read our pet policy. The policy is mandatory for everyone, so by using our services, and especially by booking accommodation with us, you acknowledge and accept the policy.
Pets can be brought to our accommodation for a surcharge determined by the hotel.
The pet accommodation surcharge does not cover any dirt caused by the pet in the accommodation, or the cleaning or restoration thereof. If extra cleaning or repairs are required, the property management may charge an additional fee.
Pets that shed a lot of hair are not allowed in the property! We accept well-groomed pets.
Dogs must be kept on a leash in the property.
Pets may visit the public interior spaces of the property – except for the restaurant and wellness center area – but may not use the equipment or furniture located there.
Pets are not allowed in the wellness center area, including the surrounding green area and sun terrace.
Pets are not allowed in the Retro Bowling Bar area.
In order to protect the lawn, we ask that animals do not defecate in the interior areas, including all green areas and the parking lot, under any circumstances.
Dogs must not be left unattended in the rooms – or anywhere else!
Aggressive pets are not allowed in the property! Aggressive dogs may be banned from the accommodation with immediate effect.
If other Guests complain about the behavior of the pet, the management will warn the pet owner. In case of repeated unsuccessful requests, the Guest will be asked to leave the accommodation with the pet.
The pet may only be supervised by a person who is able to keep the animal under control.
The pet owner must provide a flea collar or other protection against parasites.
The pet must bring the pet's vaccination record with them so that they can prove the mandatory vaccinations if necessary. Foreign owners must carry the pet's passport.
A constantly barking or noisy pet may greatly disturb other guests, therefore such a pet may be banned from the accommodation.
The pet must not be locked out of the room balconies for a long time.
Pets are not allowed to bathe in the bathtubs or showers of the rooms.
Pets are not allowed to use the beds or furniture in the rooms.
Towels and textiles in the bathrooms cannot be used to keep pets clean, so please bring and use your own towels.
Please bring a bed or blanket for your pet.
I acknowledge and accept the Dráva Hotel Thermal Resort**** pet policy and procedures.
I understand that upon departure, the accommodation staff may inspect my room between the time I leave the room and check out.
I assume responsibility for any damage, noise, or infections caused by my pet during my entire stay.
Thank you for your cooperation and we wish you a pleasant stay!
